Detected problem
Calls arrive throughout the day and mix commercial questions, incidents, quote requests and technical doubts. Part of the information stays in notes, emails or one person's memory.
What we automate
A conversational AI phone assistant that answers, collects data, classifies the request and routes it to the right person.
How the flow works
- A call comes in.
- The assistant greets the caller, explains that it is collecting information for the team and requests consent if recording or transcription is involved.
- It asks for name, company, phone, email, request type, urgency, required service and description.
- If it detects an urgent or sensitive case, it transfers to a person or creates an immediate alert.
- n8n creates the record, summarizes the call, assigns an owner and sends an email, Teams or Slack alert.
- AI prepares a draft reply or initial quote.
- The system checks mandatory fields and passes the case to a human supervisor.
Possible tools
Vapi, Retell AI, ElevenLabs Conversational AI, n8n, Airtable, HubSpot, Supabase/PostgreSQL, Teams, Slack, email, Google Docs, Word, PDFMonkey, Documint.
Data stored
Name, company, phone, email, reason, urgency, summary, transcript, owner, status, next action, date, channel, consent and link to quote or documentation.
Human control
No quote is sent alone. AI prepares the draft, the system checks fields and a person validates before sending.
Expected outcome
More commercial order, less lost information and clear traceability for every request.